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Logipen Support

At LogiPen your customer satisfaction is important to us.

Please email us any questions that you cannot find under Frequently Asked Questions and one of our representatives will get back to you in a timely manner.



Software download

OS Type Language Version File
Windows Vista 32-bit
Windows XP 32-bit
Windows 7-8 32-bit 
LogiManage software English  1.85  Download
(12 MB) 
Windows Vista 64-bit
Windows XP 64-bit
Windows 7-8 64-bit 
LogiManage software English 1.85 Download
(12 MB)
MAC OS Myscript Studio notes   1.2

Read more

 

MAC OSX 10.5 Notetaker for Mac (limited features)  English  1

Download
(656 KB) 

Download Mac Manual

* NOTE: Before you download and install this new version of LogiPen NOTES, please be sure to un-install your current version of the program (Your downloaded and saved notes will NOT be lost.) Once you have successfully uninstalled your current version, you can reinstall this newer version.

At LogiPen customer satisfaction is important to us. Please email us at sales@logipen.com with any questions that you cannot find under Frequently Asked Questions and one of our representatives will get back to you in a timely manner. Some issues may take longer than others to review, but we'll always do our best to answer your questions as soon as possible.

You can check our website for regular updates on the latest software and firmware version installed for best performance! We offer FREE updates!

 

Each Logipen notes refill pack includes: 2 Ink Refill (standard ball point refill), 2 standard batteries, and 1 extractor.


Frequently Asked Questions


Why use LogiPen NOTES?
LogiPen NOTES is a very efficient was to work and save you countless hours retyping and scanning information. Instead of typing up notes and back up scanned handwritten notes onto your computer, simply capture your information on the go or write directly into Microsoft Office applications. You can also use LogiPen NOTES as a mouse or stylus for drawing and photo editing.


How does the technology work?
The pen is transmitting your hand movements to the receiver located in the base unit. The application then translates these movements to digital signals that capture your handwriting on the screen.


What is the right way to use the LogiPen NOTES pen?
Hold the pen as a regular pen; make sure that you are not blocking the receiver unit with your hand.


I am using Microsoft Vista Home Basic version and have problems with converting my handwriting to text?
Handwriting recognition and tablet are not supported by Microsoft in Vista Home Basic. You can only use MyScript for this feature.


How can I switch between the pen’s heads?
You can easily switch between the ink and the plastic heads by pulling the ink head with the extractor in your LogiPen NOTES kit.


Is LogiPen NOTES compatible with Windows 7?
Yes, LogiPen NOTES is compatible with Windows 64 and 32 bit.

 


Is LogiPen Notes compatible with MAC OS ?
Yes, LogiPen NOTES is compatible with mac OS, read more


What are the system requirements for LogiPen NOTES?
System requirements for LogiPen NOTES are as follows:


  • Microsoft Windows XP™ (SP2), Microsoft Windows VISTA™ , Windows 7,8
  • MAC OS X
  • 50 MB available hard disk space
  • Minimum screen resolution: 1024x768 pixels
  • Supports Windows 32 and 64 bit versions

 

 


What type of refill ink can I use for the LogiPen digital pen?
The LogiPen digital pen uses a standard ball point refill, 67.2mm long, 2.33mm diameter, usually available at office supply stores. This refill type is used in pens such as Lamy, Mont Blanc, Schmidt and others.)


Can I use Logimanage software with Mac?
The current version of LogiPen Manage software only works with Mac OS 10.5 and higher and will have limited features. Handwritten notes are automatically transformed into digitalized files (TIF files) and the application will not convert your handwritten notes into editable text. Once you connect LogiPen Notes to your MAC it is detected as tablet device and you are able to use the "Inkwell" technology, which allows you to use the digital pen in applications such as iWork’08 and ’09. Mac OS X Leopard comes with built-in handwriting recognition technology called Inkwell (or Ink). If you connect a graphics tablet to your Mac, you can write on the tablet using a stylus, and Inkwell translates what you write to typed words in your document. To learn more about “Inkwell” technology you can visit apple’s site directly at: http://www.apple.com/accessibility/macosx/physical.html


Can I use LogiPen NOTES with imind maps?
You can upload your notes into Logipen, which allows you to export PNG and GIF files into other programs where you could possibly link them within your mind maps, or you could simply use the copy and paste feature.


Can I write directly into Microsoft applications using LogiPen?
Once connected to your computer LogiPen is detected as a tablet device and your actual digital pen goes into tablet mouse mode. In this mode you can use your pen as a tablet device, you must open Microsoft Office only after your pen is detected and working as a mouse otherwise the application will not detect it. After you start Microsoft office you will see a new button appears under the review Tab called "ink annotation" (Office 2007) that enables marking directly into Microsoft applications such as Word, PowerPoint, and Excel ( Additional information on this subject can be found at http://office.microsoft.com/en-us/word-help/mark-up-a-document-with-ink-annotations-HP001033697.aspx)


Can I use LogiPen to write directly into forms?
While it is simple to use LogiPen to sign your signature directly into compatible forms (such as forms in MS Word or Adobe PDF format), working in this mode sometimes requires some coordination and training moving the pen while watching the screen, in oppose to Handwritten mode where your eyes can focus the paper itself, and not on the screen while writing to the computer. Please note that when using handwriting mode your notes will not be placed in the exact location that you want it onto the form. (Note: This will work only if you have acrobat professional or similar software and MS Office.)


Can I export my information into OneNote with LogiPen?
While LogiPen does not have a specific feature to export into OneNote, it does allow you to select your ink strokes or handwriting, which you uploaded into the LogiManage application and copy and paste them into OneNote enabling more flexible ink features in OneNote such as advanced handwriting recognition, search, and more.


What kind of pen or marker can I use with LogiPen NOTES?
The Logipen package comes with an actual digital pen that you have to use with the software. You cannot use any other pen with it.


Can I use different colored ink with LogiPen?
You can any standard colored ink refill with LogiPen NOTES, but note that while the receiver records the text and its exact location, it translates all ink as a single color. You have the option later to change the vector color if you wish.


Where can I purchase LogiPen NOTES near me?
LogiPen NOTES is available for sale exclusively online at www.logipen.com


Do I need a battery for my pen? Where can I purchase a new battery for my pen?
The LogiPen digital pen comes with 2 standard batteries in the kit. You can purchase a new battery from any retail store that sells watch batteries. The battery type is SR41 or v392.


What is the battery life span?
LogiPen’s receiver has a rechargeable internal battery, which can last up to 4 hours. The pen’s battery life is about 15 hours.


Does LogiPen have pressure sensitivity for use in graphic programs?
LogiPen’s current technology does not support pressure sensitivity. Opposed to graphic tablets, our mechanism lays inside the pen and the external receiver, not on the writing surface itself. When using LogiPen on any paper surface a live feedback is created by viewing the pen strokes on the paper itself with regular standard ink, unlike any other technology. This allows you to draw or write while your eyes can focus on the paper itself and not the screen.


Does LogiPen have an auto shutdown feature?
In order to save the power of the rechargeable battery, while in mobile mode, if there is no activity (Meaning: No Pen usage nor key press on base unit), your base unit will automatically shut down after 10 minutes. Your notes will be automatically saved. To exit power save mode, simply press the base unit top button to turn it on. (Note: This will start a new Note (File)).


How do I get out of mouse mode?
With the current version of LogiPen you cannot turn off mouse mode. Once your device is connected to your computer it will automatically go into mouse mode. You can rest your pen in the receiver to avoid frequent mouse movement.


How do I move my mouse cursor when my device is connected the computer?
To move your mouse cursor hover with the pen. To start hovering you can press the side button or tip the pen on the paper. The pen will now hover even with no press for about 30 seconds.


How do I left-click using my digital pen as a mouse?
When your device is connected to the computer use the button at the top of the pen to left click. (Note this button is only used while connected to a PC.)


How do I click on an object using my digital pen?
To click an object, point your mouse cursor on that object. Tip the pen on the paper or click the side button.


How do I double-click on an object using my digital pen?
To double-click an object, point your mouse cursor on that object. Tip the pen twice on the paper or click the side button twice.


How do I right click on an object using my digital pen?
To right-click an object, point your mouse cursor on that object. Press the tip of the pen and hold it on the paper. A special “right click” cursor will appear. Lift the pen from the paper, and the context menu (right click menu) appears.


I am an architect can I transfer the information into architectural design programs?
LogiPen Notes comes with a software pack called LogiManage. With LogiManage you can download, view, convert to text, edit and export your ink notes into several file types.

LogiPen software currently exports Ink strokes in several graphic file formats:

  • Image (PNG or GIF), which allows you to save the file as a graphical image that can be easily viewed by other PC and Macintosh users, or copied to another application as an image.
  • ISF - Ink Serialized Format (vector format), which is a Tablet PC format created by Microsoft to send ink pages to other applications that support this format.
  • You can send ink strokes directly into MS Word

You can save all the strokes data from your sketches in a vector format and then later import them into other graphic programs for editing via export INK from LogiManage into MS word and then save it as PDF file Format for later import.
Some applications such as Adobe Illustrator support the copy function from MS word, so by coping the strokes from MS word and pasting them into the working area, then saving the strokes in other formats such as LOGIPENF or DWG could allow you to import them into architect design programs.
Additionally, by using the actual LogiPen as Mouse you can work directly in sketch mode inside design programs, but please note that working in mouse mode requires some practice in coordination between moving the pen while watching the screen.



Can I write on normal paper?
Yes, with LogiPen NOTES you can write on any type of paper, no special paper is required!
Simply attach the receiver at the top of your page and start writing naturally.


How many pages does the LogiPen NOTES mobile device memory hold?
The LogiPen Notes mobile device holds up to 50 pages of full A4 text.


Can I use the pens as a mouse or stylus while connected?
Yes, you can use the LogiPen NOTES digital pen as a mouse or stylus when connected to your computer.


How is the pen powered?
The digital pen is powered by two SR41 Button Cell batteries. The receiver unit comes with a rechargeable battery by the USB connector.


What is the warranty on the products?
Customer satisfaction is important to us at LogiPen. We warrant our products against defects in material and workmanship for period of a year, which begins on the documented date of purchase. If your product proves to be defective within the warranty period, our contact support department for information on how to have your product repaired or replaced at no extra cost to you. LogiPen NOTES will not issue a monetary refund for the product. When returning the product, you must ship the product in its original packaging or in packaging that provides an equivalent degree of protection for the product during shipment. Place your proof of purchase inside the packaging. Return requests that do not contain a proof of purchase, will not be processed. Removal or alteration of the factory-supplied serial number invalidates this warranty. Our warranty does NOT cover cosmetic damage. Our warranty does NOT cover damage due to: acts of God; accident; misuse; abuse; neglect; modification; improper operation; improper maintenance; lack of maintenance; connection to improper equipment; or repairs conducted by a party other than LogiPen. Our warranty does NOT cover our products sold AS IS or WITH FAULTS.


What is your return policy?
If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return the item. All merchandise must be in the same condition that it was received. To return your order simply contact us at sales@logipen.com. Please note that this option will not be available if your order has passed the 30-day range. Customers are responsible for all shipping costs if returning. Once your order is received by our warehouse we will refund the amount paid, minus the shipping fees, back to your original method of payment. Please note that if your order has already been shipped to you out of our warehouse and you decide that you do not want it, or if it is returned by our shipping company due to lack of pick up or availability to collect the item, we will charge you an additional $15 for returned shipping fees. We often extend a 7-day range grace period from the 30-day return date according to our policy. Should we receive your device past 30 days during the grace period, we reserve the right to apply an additional $15 late return fee. Should we receive the device beyond 30 days from the date of purchase and beyond the 7-day grace period from the 30 days deadline, we reserve the right to refuse the return and deny a refund. In this event, we will not be responsible for returning the devices to the customer or incurring return shipping charges.


For non US Customers - What if I am charged duty taxes and customs on my LogiPen shipment?
LogiPen strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import. Customers would be responsible for any licenses or permits and fees. LogiPen is not responsible for products being confiscated by the Customs in customers' countries for any reason.


How long will it take for me to receive my order once I purchase LogiPen NOTES?
Shipping within the US normally takes up to 5 working days from the date of purchase. We also have expedited shipping for US customers: 2nd Day Air and Next Day Air. International shipping tends to take between 10 to 15 working days. Within 1 days after purchase you should receive shipping information with your tracking details. There is a cut off time for orders to be shipped. If you order a product with Next Day Shipping for instance, at 8:00PM EST, keep in mind NOT to expect it the next day, because our reasonable cut off time is set to 04:00PM EST.


What size paper does LogiPen NOTES use and does it support landscape orientation?
At this time LogiPen supports standard A4 (8.27” x 11.69”) paper size and portrait layout only.


What languages does Microsoft handwriting recognition support?

languages

Windows 7,8

Windows vista

XP Tablet Edition

Windows XP*

Catalan

*

 

 

Chinese (Simplified)

*

*

*

*

Chinese (Traditional)

*

*

*

*

Croatian

*

 

 

Czech

*

 

 

Danish

*

 

 

Dutch

*

*

 

 

English (U.S. and U.K.)

*

*

*

*

Finnish

*

 

 

French

*

*

*

*

German

*

*

*

*

Italian

*

*

*

*

Japanese

*

*

*

*

Korean

*

*

*

*

Norwegian (Bokmål)

*

 

 

Norwegian (Nynorsk)

*

 

 

Polish

*

 

 

Portuguese (Brazil)

*

*

 

 

Portuguese (Portugal)

*

*

 

 

Romanian

*

 

 

Russian

*

 

 

Serbian Latin

*

 

 

Serbian Cyrillic

*

 

 

Spanish

*

*

*

*

Swedish

*

 

 

* XP handwriting recognition has limited support by Microsoft and our suggested solutions are for developers only. We do not provide extensive support with this.



What languages does MyScript 2.2 handwriting recognition support?

  1. Chinese (Simplified & Traditional)
  2. Danish
  3. Dutch
  4. English (UK, US & Canada)
  5. Finnish
  6. French (France & Canada)
  7. German
  8. Greek
  9. Italian
  10. Japanese
  11. Korean
  12. Norwegian
  13. Portuguese (Portugal & Brazil)
  14. Russian
  15. Spanish (Spain & Mexico)
  16. Swedish

 

Additional languages available for mac users only read more


I cannot convert my handwriting to typed text. How do I install handwriting language recognition engine on my OS (XP/Vista/Win7)?


For Windows XP:
  1. Handwrite recognition by Microsoft is only supported by Microsoft in the following Operating Systems: XP tablet/Vista/Win7. For XP users we advice to use an alternative third party recognition software called MyScript which is bundled in our software package at no extra cost to you. The program can found on the LogiManage CD. Once you place the CD into your computer and it loads, it will be the second option Install MyScript Notes. You can obtain your activation serial number on the back of the LogiPen NOTES package sleeve. Once installed, a new button on the main LogiManage toolbar will appear and by clicking this button you can export your handwriting and convert it in MyScript into typed text. You can view a demo on creating a handwritten note here:
    http://www.youtube.com/watch?v=f0WG-SfN5YI

  2. Your second option to add handwrite support to your Windows XP, is to download Microsoft handwrite recognition directly onto your system from Microsoft’s site, but please note that this is ONLY for developers and we do not provide support in this. Download and install the following in order of appearance:

    1. Microsoft Windows XP Tablet PC Edition Software Development Kit 1.7
    2. Ink Analysis and Input Supplement for the Windows XP Tablet PC Edition Development Kit 1.7
    3. Microsoft Windows XP Tablet PC Edition 2005 Recognizer Pack

For Windows Vista:
Handwriting recognition engine is already installed for Windows Vista. (There is no need to re-install.)

For Windows 7
Download a language pack to get handwriting recognition for other languages in Windows 7: http://windows.microsoft.com/en-US/windows7/Download-a-language-pack-to-get-handwriting-recognition-for-another-language.


Where can I watch a tutorial on LogiPen NOTES?
http://www.logipen.com/tutorial/index.html


Does LogiPen support Left-handed users?
LogiPen NOTES has left-handed customers who are satisfied with the product. As long as the pen tip (which transmits the location of the pen) is visible to the receiver it works without any problems. An alternative for left-handed users whom have Microsoft OneNote is to place the receiver in a different location on your page that will be visible to the pen, then once uploaded to your LogiManage software, copy and paste your handwriting from within LogiManage into OneNote and rotate it.


What is the difference between LogiPen and similar products?
LogiPen NOTES is more developed than most digital pens in the market. It is easy to set up and use and requires no special or expensive paper. It has a modern and sleek design, which makes the pen easy and comfortable to hold. The receiver can capture what you write, draw or sketch through a transmitter and allow you to transfer the information directly to your computer creating editable text that you can export for use into other programs as most of the devices in the market.

LogiPen NOTES also has more advanced software those most digital pens. Its software is more compatible with Microsoft ink format enabling easy integration with Office applications when working (i.e. MS Word, Excel, PowerPoint, Etc.). Overall, the key difference is in the software. LogiPen NOTES has better more developed software.

Additionally, LogiPen NOTES supports My Script, as well as, works with Microsoft handwriting recognition engine, again making it more compatible than other devices.


How can I write a review on LogiPen NOTES?
If you are interested in doing a review on LogiPen’s digital pen, LogiPen NOTES, please email sales@logipen.com


Does LogiPen accept wholesale and purchase orders?
Yes! LogiPen welcomes wholesale and purchase orders. We offer attractive discounts on all orders over 10 units. LogiPen works with educational institutions, as well as government offices and businesses. Simply email sales@logipen.com with your interest and a sales representative will contact you directly.


 
     
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